Returns

Although we take great care when packing and shipping your order, an item may occasionally arrive damaged or incorrect.

Please always contact us so that we can find a suitable solution together.

Check your delivery

Please make sure to carefully check your parcel or pallet when it is delivered. Damage may sometimes occur during transport. If you notice any damage to the outside of the shipment, this must be noted on the delivery note or consignment note provided by the carrier, which you will be asked to sign.

Please take clear photos of the damage and send them to us on the same day. Only then can we contact the carrier about the issue. We will send you a confirmation once we have received your email.

Damage

If you notice that something is wrong with a product, please take photos immediately and let us know within 8 days of purchase. After this period, the right to compensation expires.

Email the photos, a description of the complaint and the purchase date to [email protected]. Please keep the item so you can bring it with you on your next visit. If you are not planning to visit us soon, we will discuss with you whether and how the item can be returned.

We always try to find a suitable solution together.

Natural products

We aim to display all products in our webshop as realistically as possible. However, we sell natural products, which means that no two items are exactly the same. Colours, shapes and sizes may vary.

Many of our products are also handmade, so slight differences between items may occur. These natural variations are part of the character and charm of our products. Please keep this in mind when placing an order. Such variations are not considered a valid reason for complaint.

Of course, we always aim to provide the highest possible quality.

Unfortunately, items cannot be returned simply because they do not meet your personal expectations after purchase.